FOLLOW THE SUN
When we first employed colleagues from other parts of the Netherlands we opened offices near their homes and provided ways to work remotely.
Now we enter a new phase as the number of large accounts keeps growing and the demand for 24x7 support is always increasing in this 24 hour economy.
So, to correct the work-life balance once more, we are moving away from nightly standby shifts.
And, we are in the middle of implementing a follow the sun setup in which we can provide local support for our customers from inspiring locations.
This means we are looking for new local and global colleagues!
SUPPORT CANADA & AUSTRALIA
In line with our follow-the-sun model, we are looking for remote workers located both in Canada and Australia.
Starware specialises in software solutions (JDA WMS) for the Logistics and Supply Chain Industry.
As a WMS Application Support Specialist, you will take care of the software maintenance and support for our large accounts.
In this role you will work on different projects with well-known companies. You will have a chance to develop your IT skills in a dynamic and changing environment, and the chance to do it from your prefered workplace: the local coffee shop, the comfort of your home, the beach? You name it!
YOUR MAIN TASKS
for large accounts, including handover and Go-live support
& monitoring tools to prevent, spot & resolve future incidents quickly
Play a role
in release management of new functionalities
Find root causes
and define new functionalities to prevent repeating of future issues
AND YOU HAVE…
and you keep up with the latest technologies
for support work
you are fluent in English. Bonus if you speak Dutch & German, too
good writing skills
and love sharing knowledge with customers and co-workers
interest and SQL knowledge
databases knowledge, Microsoft programming Language stack, and preferably WMS software